Did you lose your receipt?
If you bought your optics at
4scopes.com
we can fax it to you!
1-800-285-0689
www.simmonsoptics.com
If you have a question regarding any of our products or if your Simmons product needs service, you can contact us by calling 1-800-285-0689. Simmons' Repair Department is located at our Thomasville, Georgia
headquarters. As one of the industry's most service oriented companies, we
believe Simmons' response to customer needs is second to none. Our
turnaround service is usually within ten business days. Our qualified
optical repair technicians are capable of performing any repair, from a
minor tune-up to a complete rebuild, in our optics maintenance lab. The majority of our products carry a Limited Lifetime Warranty, pursuant to which Simmons Outdoor Corp. guarantees your product to be free of defects in materials and workmanship for the lifetime of the original purchaser. The exceptions to this Limited Lifetime Warranty are as follows: Simmons Fireview, Redline, Compact and Captureview binoculars each carry a one-year warranty; Simmons Rimfire and Red Dot riflescopes each carry a one-year warranty; and all Simmons accessories carry a one-year warranty. If covered by an applicable warranty, we will either repair or replace your product, at our option. The warranty is not valid in cases where the product has been abused or mishandled, where unauthorized repairs have been attempted or performed, or where depreciation of the product is due to normal wear-and-tear. Simmons products purchased outside North America are not included in this warranty, but are covered under separate warranties issued by Simmons International Distributors. Please call your local International Distributor for details. We specifically disclaim special, indirect, or consequential damages or lost profits, which June result from a breach of this warranty. Any implied warranties which cannot be disclaimed are hereby limited to a term of one year from the date of original retail purchase. This warranty gives you specific rights. You June have other rights which vary from state to state. Simmons reserves the right to change product specifications or to discontinue products without prior notice. |
How to Send Product in for Repair |
| Packaging: If possible, ship the product in its original packaging. Please be sure to wrap the package securely and use filament strapping tape on the outside of the package. Send only the product to be repaired. Please do not send accessory items such as dust caps, carrying case, mounts, etc. What to Include:
Shipping: We recommend that you ship your product to us by a traceable parcel service. We also recommend that you insure the shipment against loss. Many carriers automatically insure packages up to a certain nominal amount, typically $100. Please check to see if the insurance provided by the carrier is adequate to cover the replacement value of your product. If you live in the United States, your product, with the exception of the Captureview binoculars, should be sent, freight prepaid, to: Attention: Repair Department 201 Plantation Oak Drive Thomasville, GA 31792 If you live in the United States, your Captureview binoculars should be sent, freight prepaid, to: Binoculars/Digital Camera Repair 6001 Oak Canyon Irvine, CA 92618 Prior to returning Captureview binoculars, a Return Goods Authorization
(RGA) number must be obtained from Simmons by writing to the above
address, or by calling (800) 626-3233. Each returned Captureview must
include your RGA number, in addition to the items set forth above.
Repair Process: |
Shipped out in 24 hrs.
1-9 items only $9
UPS Ground
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..."I just wanted to take a minute to let you know I received my new scope and mounts today. I am very pleased with everything I ordered. Your customer service was excellent, in addition to delivering the product I ordered on a timely basis in the condition I expected it in..."
Scott L
Manitowoc, Mich
send e-mail to
elkridge@gmail.com
